GDPR, Privacy and Web Policies

Thank you for taking time to visit my web site.

I am a member of professional organisations concerned with delivering best practice in the fields of counselling and psychotherapeutic counselling, and I pledge to treat personal information you share with me as confidential.


General Data Protection Regulations (GDPR) became effective in May 2018. With that in mind, I would like you to understand how I collect, store and use your personal data.

Collection of your personal information

In order to provide the professional service you require from me, I need to ask you for some personal information. I may ask for your basic contact information (such as name, telephone numbers, postal and email addresses). I may also ask for variable additional information that I need in order to provide the professional service that you require from me.

Storage, processing and retention of your information

Information I hold may be stored on computer or written project notes in a typical secure office environment. I retain your information for as long as reasonably necessary to provide my services to you, and to maintain records to satisfy tax and other legal requirements.

Sharing your personal information

Your personal information will be used by me solely for the purpose of directly servicing your needs. Very occasionally I may need to share some of your information in order to complete my service obligations to you - for example, I may need to share your contact details in order that a third party can deliver a product to you. Apart from where necessary to fulfill my service obligations to you, or where necessary to satisfy tax and other legal requirements, your information will never be shared or sold for commercial gain.

Your rights with respect to the information I hold.

You are entitled to access the personal information that I hold about you. If any information I hold is inaccurate you can ask me to correct it. You can also ask me to delete your information - I will do this unless it prevents me fulfilling my service obligations to you or meeting any tax, legal or regulatory obligations.

Communication preferences.

I may contact you by telephone, post or email in order to provide you with a full and professional service. This could be to directly service your individual needs, or for more general communications that I think might be of benefit to you. I do not operate any form of mass postal, telephone or email marketing. You can ask that I do not send you communications using any of the contact details I hold on my records.

Use of web site - cookies

I use standard ‘Google Analytics’ to gather information about how my web site is used. I do not knowingly use any other form of tracking or cookies. Google Analytics tracks visits to my web site, and gives me statistical information such as how many times my site is viewed, which pages are seen and what browsers people use to view the site. I cannot and do not identify individual visitors to the site. I use the general information provided to ensure the site is relevant, easy to use and effective and to improve it for future visitors. You can find out more about google analytics here :

Use of Google Analytics may result in cookies being placed on your computer. A cookie is a small computer file containing information that a web site transfers to your computer when you visit a web site. Most web browsers are set to accept cookies but can set your browser to reject cookies if you wish (please refer to your browser use instructions or help guide). You can also find out more about cookies here:

Use of web site - general

I have taken great care in the design, content and presentation of this web site in order to give you an accurate and fair reflection of my services. If you are in any doubt about whether my services are appropriate for your needs please contact me. Site content is not to be reproduced without our prior permission.

Use of web site - contact form

If you use the contact form to contact me, the information you enter into the form is sent to me as a standard email. I receive and store that information on an office computer. I will use that information to respond to your request.

Policy Updates

I may make changes and updates to these policies without giving notice as and when I need to. My most up to date policies will be available on my web site.

More information

If you require any clarification about my GDPR, privacy, data handling, cookies or web policies, please contact me for assistance.

e & oe.

"Struggling must never be mistaken as failing."


Call me on 07565 506906 or email


Registered member of the UK Council for Psychotherapy and the British Association for Counselling & Psychotherapy.

Deborah Spratling BSc (Hons)

Psychotherapeutic Counselling

10 Princes Street

Norwich Norfolk NR3 1AE

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©Deborah Spratling

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